Careers

Our employees are the pillars of our success. Be part of the team at ALBA IWS!

If you are interested in one of our available positions listed below, please send your resume to recruit@weee.com.hk

Position

Responsibilities

  • Budget owner for all cost related to Regional Collection Centre, Trucking and logistics back office.
  • Responsible for the service level, efficiency improvements and safety level.
  • Issues, analysis and correct any deviation of the Key Performance Indicators in his/her scope.
  • Ensure all procedures are in compliance with EPD requirements.
  • Manage and develop supervisor, warehouses collaborators, drivers, truck helpers and administrative collaborators.

Requirements

  • Minimum 10 years’ experience at logistics management level
  • Strong analytical skills
  • Continuous Improvements knowledge
  • Good command of English and mother tongue in Cantonese

Location: Tsuen Wan/ Kwai Chung

Working hours: average 45 hours per week (including meal breaks of 1 hour a day)

Benefits:End of Year Payment, 18 days Annual Leave, Birthday Leave, Bank Holidays, Education Allowance, Medical & Dental Insurance.

Interested parties please send application quoting our reference and stating availability, present and expected salary to: recruit@weee.com.hk or WhatsApp/ Signal : 98201995 . Applicants not invited for interview within 6 weeks may consider their application unsuccessful. Unsuccessful applications will be kept for 12 months and then destroyed. Personal data collected will be used for recruitment purposes only.

Responsibilities

  • Manage and develop a team of in-house customer service representatives (to handle public hotline and web-based order placing system)
  • Define and monitor Key Performance Indicators to track our service quality, both towards retailer clients and general public
  • Carry out periodic customer survey to monitor overall performance
  • Develop and improve standard customer service procedures based on government requirements and initiatives to optimize operation efficiency
  • Prepare statistical reports for management review in order to flag and analyse any deviation or abnormalities and deliver substantial solutions
  • Develop training plans and materials for new joiners, as well as current team members to enhance their skills in handling customers’ requests
  • Work closely with logistics teams and retailers to manage and reschedule daily collection orders to deliver good quality service and improve workflow  
  • Validate and follow up on customer complaints and suggest solution to ratify the complaints
  • Reflect observations on clients’ preferences and behaviours to relevant departments to shape services that are more relevant to the markets’ needs

Requirements

  • With minimum of 5 years’ experience in call centre and customer services at supervisory level
  • Good command in of English, Cantonese and Putonghua
  • Proficient in MS office
  • Strong communication, presentation and leadership skills
  • Have a high level of empathy for the customer and the staff

Location: Tsuen Wan

Working hours: average 50 hours per week (including meal breaks of 1 hour a day)

Benefits:End of Year Payment, 15 days Annual Leave, Birthday Leave, Bank Holidays, Education Allowance, Medical & Dental Insurance.

Interested parties please send application quoting our reference and stating availability, present and expected salary to: recruit@weee.com.hk or WhatsApp/ Signal : 98201995 . Applicants not invited for interview within 6 weeks may consider their application unsuccessful. Unsuccessful applications will be kept for 12 months and then destroyed. Personal data collected will be used for recruitment purposes only.

Responsibilities

  • Daily maintenance works on processing equipment and machinery.
  • Daily preventive maintenance works on processing equipment and machinery.
  • Carry out breakdown maintenance works.
  • Carry out scheduled maintenance works on equipment upgrading.

Requirements

  • 1 -3 years maintenance experience with electrical and electronic maintenance works for machinery
  • Current holder of Electrician Grade A
  • Experience with machine automation and PLC is an advantage
  • Able to work on weekends and odd hours. 
  • Able to work night shift is an advantage.
  • Apprentice will be considered
  • Provide on job training

 

Location: Eco Park, Tuen Mun (Free Shuttle bus to Tuen Mun and Kolwoon)

Working hours: average 54 hours per week (including meal breaks of 1 hour a day)

Benefits:End of Year Payment, Attendance bonus, 12-16 days Annual Leave, Birthday Leave, Bank Holidays, Education Allowance, Medical & Dental Insurance, Working Uniform

Interested parties please send application quoting our reference and stating availability, present and expected salary to: recruit@weee.com.hk or WhatsApp/ Signal : 98201995 . Applicants not invited for interview within 6 weeks may consider their application unsuccessful. Unsuccessful applications will be kept for 12 months and then destroyed. Personal data collected will be used for recruitment purposes only.